Frequently Asked Questions

General Questions

Our GLP-1s are shipped out once per month on an on-going basis. You may cancel at any time if you do not wish to continue.

Currently we only sell Semaglutide in the form of a once per week at-home injection.

Congratulations! If you are happy with your results you may cancel anytime through our support channels: Email: [email protected] // Phone #: 888-920-7440

Unfortunately since we are selling a refrigerated prescription medication we cannot accept returns. If you would like to cancel your order please contact our customer support before your next billing cycle. Phone #: Phone #: 888-920-7440

How do I restart my subscription?

Please proceed through our website at https://hey.md to re-subscribe..

You can reach us at Phone #: 888-920-7440 to speak with a Hey.md representative.

Here is the link to our at-home injection guide: https://hey.md

Medication & Service Questionss

Here is the link to our at-home injection guide: https://hey.md

Yes! Our team of licensed physicians are trained in weight loss and are able to prescribe weight loss medications 100% online.

You can reach us at 888-920-7440 to speak with a Hey.md representative.

Provider & Clinical Questions

A: Please check your email for incomplete intake information or call the number below for immediate support: Phone #: 888-920-7440

Please call the number below to get your information updated in our portal. Phone #: 888-920-7440

If you're not eligible for a specific weight loss treatment, don't worry! You'll receive a full refund.

Pharmacy Questions

We are partnered with multiple pharmacies across the US to ensure fresh solutions are being shipped in a timely manner to each of our customers homes.

Cost & Financial Questions

After your first month, you will be billed $399/month if you wish to continue your prescription. You can cancel anytime.

We are partnered with multiple pharmacies across the US to ensure fresh solutions are being shipped in a timely manner to each of our customers homes.

If you're not eligible for a specific weight loss treatment, don't worry! You'll receive a full refund.